Frequently Asked Questions
Everything you need to know about your Blue Owl Workshop experience.
How do I determine the correct size for raw denim?
We provide detailed measurements for every garment. We recommend measuring a pair of jeans you currently own using our 'Blue Owl Measuring Guide' and comparing those specs to the product page to ensure the perfect fit.
Do you offer hemming services?
Yes, we offer complimentary chain-stitch hemming on all full-price jeans purchased from our store using our vintage Union Special 43200G machines.
What is your return policy?
We accept returns for store credit or exchange within 21 days of the delivery date, provided the items are in original, unworn condition with tags attached. Please note that hemmed items are final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping via UPS or USPS usually takes 3-5 business days, while international shipping times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs fees, duties, or taxes incurred upon entry into their country.
How should I care for my raw denim?
To preserve the color and longevity of your denim, we recommend washing as infrequently as possible. When necessary, hand wash or soak in cold water with a mild detergent and hang to dry.